Frequently Asked Questions
- Frequently Asked Questions
Searching & Availability
Are all properties listed on your website available to rent?
If there is an ‘Apply Now’ action on the property you’re interested in, it’s available. Our website is responsive, and as apartments lease, they are removed from search results.
When searching for availability within certain time periods (Hill Preleasing, for example), please utilize the search options available to narrow your search.
Please pay close attention to the dates listed beside the specific unit for which you would like to apply.
Are utilities included in rent?
Utilities are not included in the base rent listed on our website, and vary depending on the property. Utilities billed through the lease will be listed under RUBS (Ratio Utility Billing System). The resident shall pay Four Star for the monthly utility services billed by the utility providers at the property. This typically includes water, sewer, & trash. Gas & electricity accounts are typically set up and paid for by the resident directly to the provider. Your lease will clarify these details.
Are short term leases available?
Occasionally, we do have short term leases available. Please let your leasing agent know if you’re interested in a short term lease.
Are any Four Star apartments furnished?
Four Star does not offer furnished apartments, but there are companies that offer long-term furniture rentals. For example, CORT.
Can I sign a lease on a property sight unseen?
Yes, you have the option to rent the apartment sight unseen. Please make sure to check if the photos apply to the specific apartment or floorplan you’re interested in.
How can I schedule a tour?
If you would like to schedule a showing, please contact our leasing team through the website. At this time, we are only showing vacant units. Once you have an appointment confirmed, an agent will meet you at the building for a showing at your scheduled time.
How can I view available units while out-of-town?
We have 3D walkthroughs and prerecorded tours available. Please contact our office to schedule a Facetime or Skype tour; these can be done if the unit you’re interested in is vacant.
Are your properties pet friendly?
Some of our buildings do allow pets. Please refer to the pet policy for the property you are interested in to confirm if pets are allowed.
What are Four Star’s Rental qualifications?
Income: Applicant’s wishing to qualify without a guarantor must be able to show a total gross monthly income of at least 2.5x the monthly rent installment. Roommates must have a combined gross monthly income of at least 3x the rent ($200 income buffer).
Acceptable forms of Income Verification include but are not limited to:
- Copies of the last two consecutive payroll check stubs, current offer letter for employment or signed employment contract, previous year W-2 or 1099 accompanied with copies of last three consecutive bank/financial statements.
- Applicant(s) that hold a job that is based mainly off tips, bonuses/commissions or applicant(s) who are self-employed must provide previous year’s personal income tax return and most current three months of personal bank statements.
If you do not qualify financially, you must add a guarantor. A guarantor’s monthly income must be at least 4x the monthly rent.
*Proof of income may be submitted electronically at the end of Step 3: Applicant Info on the application form.
Credit History: All credit history must be satisfactory and current. Items that will be reviewed to determine approval include but are not limited to: credit history, check writing history, evictions, open collections, judgments and bankruptcies. We do not require a specific credit score. Applicants with no credit history may be required to pay an additional deposit.
Criminal History: We screen for criminal history issues including but not exclusive to; being listed on a sexual offender or terror watch list and violent misdemeanor. We run a full criminal background check on all applicants and review all results.
Conditional Approval: Additional deposits and/or a guarantor may be required if credit and income criteria cannot be met. If an applicant is rejected due to criminal history, no conditional approval will be offered & application will be denied.
How do I start the application process?
- View our website to see the current availability, location, property details, description, and pictures of each property.
- Call the number posted on the listing to schedule a showing appointment
- After you have toured the property or if you’ve already talked to a Four Star leasing agent about applying for a property sight unseen, click the “Apply Now” button on the listing that you’re interested in.
Note: If you have roommates, the first applicant to apply will also list their roommates. You will need the first + last name of each applicant and a good email address. The additional applicants will be emailed a link to apply in your group for the same property.
Should I apply for multiple apartments?
Please communicate with your leasing agent about your options and budget. We ask that you only complete one application to avoid any errors with paying fees.
Can I fill out an application in-person?
Our leasing process is completely online, and all steps can be completed via the RentCafe portal. If you do not have access to a computer, please reach out to one of our leasing agents and accommodations can be made.
What is the application process?
- There is an Application fee of $45 (USD) per Applicant. The Application is not considered complete until this Fee is received.
- Application fees are non-refundable, even if the Applicant is denied tenancy.
- A text or email notification may be sent acknowledging the beginning of the processing of the application. Processing will not begin until the Application is deemed complete.
- All Applicants are judged on the same Rental Criteria. It is the Applicant’s responsibility to review the Rental Criteria and to provide Four Star with the necessary evidential documentation and/or contact information to verify the information provided in the Application. Four Star reserves the right to decline an application for incomplete or untruthful information or documentation. Four Star also reserves the right to decline an application for the Applicant’s delay in providing information and/or documentation needed to verify the Application.
- Applications are processed in the order received.
- Upon Approval, the Tenant will also be asked to pay a $150 lease administration fee which is outlined in the lease agreement.
*Application fees will be waived only for the following applicants with certifying documentation; active duty or retired military service member, law enforcement, or first responder of any kind. Thank you for your service!
Do I need a guarantor or co-signer?
All students are required to have a lease guarantor to satisfy the lease requirement. This guarantor needs to be from a parent or relative who will guarantee the financial obligations of the lease. This document will be sent out for electronic signature.
The guarantors will sign a separate, lease guarantee agreement that will be sent via Docusign for electronic execution.
The guarantors do not need to be present during the lease signing appointment and only need to sign the lease guarantee agreement to satisfy their obligation.
How do I add a roommate or guarantor to my application?
You can add a roommate or guarantor to your application under Step 4: “Additional Applicants.” On Step 4: Select the ‘Add Applicant’ box and the first Additional Applicant fields will appear. Fill in the required info, specify relationship from the drop down menu, select the action to add, and then you will have the option to ‘Send Invitation.’
Can I cancel my application?
If you want to cancel your application, please call our office.
How do I sign my lease?
You will be notified when your lease is drafted and ready to sign. To electronically sign your lease, please log in to your guest portal and Click the “Sign Documents” button. You will then be guided through the signature steps.
When is the security deposit due?
The payment of the security deposit is due in full within 48 hrs from the Agent’s drafting of the lease.
You can pay the security deposit electronically with a debit or credit card or by ACH payment with a checking account and routing #. You can also pay with a certified check (cashiers or money order, no personal checks). If paying by check, please check your lease to determine the correct payee and payment drop off location.
If you have roommates, we will accept split payments for the security deposit from any lessee or parental guarantor.
The security deposit is not applied towards your first or last month of rent. Your security deposit will be returned after you move out within the allowed time frame set forth by Colorado law. Your check-in sheet and pictures you turned in at the beginning of your lease term will be referenced and compared to the condition of the property at move-out.
What is the PROPERTY DAMAGE LIABILITY WAIVER?
The Property Damage Liability Waiver is a one-time move-in fee that provides coverage for the term of your lease for accidental damage arising from fire, smoke, explosion, water discharge, or sewer backup caused by your negligent acts or omissions up to $100,000.00. This is further described in your rental agreement.
You will be automatically enrolled as required by the policy at a discounted rate for the entire unit, not individually. You will pay this one-time cost in conjunction with the first rent installment payment.
Can you give me more info on the Zoning laws in Boulder?
The City of Boulder has a zoning ordinance that states the maximum number of non-related people who can live at a property. The legal zoning for each property will be listed in your lease agreement and can also be found on the online property listing. Note: The number of bedrooms at a property does not affect how many people it is zoned for.
Direct relatives are considered related i.e. brother/sister, first cousins, and spouses.
The maximum penalty from the City of Boulder for over occupying is a $2000 per day fine and it is grounds for eviction.
Four Star Realty does not condone over occupying of any kind. If we are alerted to a possible violation of this ordinance, we will perform an inspection to ensure the property is in compliance.
Where do I pick up keys?
Please make an appointment to pick up your keys on the day your lease starts.
If your move-in date falls in August, be only the lookout for more thorough instructions sent near the end of the July.
How do I complete a move-in condition checklist?
In the first week of residency, please navigate to the resident portal via the mobile app or browser on your mobile device and find the ‘Check-In Sheet’ linked there. This checklist will be reviewed by our staff when you move-out of your rental.
When is rent considered late and what are the late fees?
If you are on a Four Star lease, rent is considered late after 5:00 pm on the 3rd of the month. The initial late fee is $80. After that, it’s a per-day late fee specified in your lease. If we recently took over management of your building and you are not yet on a Four Star lease, please refer to your current lease for details.
How do I pay my rent?
You can pay your rent online with a checking account or credit card, or with a cashier’s check or money order.
Online payments can be set up to withdraw monthly by selecting the ‘Automatic Recurring Payment’ option. You can also select to pay your rent manually each month by selecting the ‘One-Time Payment’ option. The payment screen in your resident portal provides more details about online payments.
NOTE: Before submitting your payment, you will be shown a confirmation amount (including all fees) before final submission. Please verify this number is accurate.
What are the acceptable forms of payment?
We do not accept cash payments or personal checks for rent.
Acceptable forms of payment are money order/cashier’s check, credit card or an ACH payment through your checking account.
Can I pay with a credit card?
Yes! Please see the payment page on our online portal for information on additional fees.
What are certified funds?
Certified funds are Money Orders issued by vendors or Cashier’s Checks issued by your banking institution.
How long does it take for my rent to be withdrawn from my bank account?
It normally takes 2-3 business days after your payment is submitted for you to see the money withdrawn from your account. If you have automatic payments set up, the date that you selected for the payment to pull is the day that the payment process begins, not the day it is withdrawn from your bank account.
How do I confirm that my payment has gone through?
After you make a payment, you should receive a confirmation email to the address tied to your RentCafe account.
This is your indication that a payment has been submitted, but not necessarily drafted. This can take 3-5 business days. If there is an issue with the payment (ie: NSF or invalid account information), you will be notified.
What is considered a maintenance emergency?
An emergency is considered something that will cause IMMEDIATE HARM to you or the property including but not limited to, fire, flood, gas leak, no power, water leaks, no heat, no hot water, and a clogged toilet in a single-bathroom unit that cannot be plunged.
No AC is not an emergency. If you are locked out of your unit, please contact a locksmith at your expense. The preferred 24hr locksmith is All Secure 303-667-2736
How do I submit a maintenance request?
All non-emergency work orders need to be submitted online through your RENTCafe resident portal.
For after hours emergency work orders, please call the number for your Four Star office and follow the prompts to reach the emergency line.
The above methods are the only way to submit a work order. Do not contact your Property Manager with a work order, submit a work order through the generic contact form on the website, or through social media. We will not receive the work order in a timely manner.
What do I do if I smell a gas leak?
Open the windows and leave the apartment immediately. Do not turn off any lights. Once you have left your apartment, call Xcel Energy at 1-800-895-2999
What do I do if my garbage disposal stops working?
There is a reset button located under the disposal, please try this before submitting a work order. If this does not fix the problem, submit a work order online through your resident portal. This is not considered an emergency.
Can I add someone to my lease?
Yes, please contact your Property Manager. A new roommate must fill out an application, pass screening, and be added to your lease.
Can I remove a roommate from my lease?
Please contact your Property Manager so they can create an addendum to your lease.
How do I break my lease?
Please contact your Property Manager to discuss this.
Does Four Star allow subletting?
No. Four Star does not allow subletting. You may not sublease your apartment.
Can I transfer my lease to someone else?
Please contact your Property Manager to discuss this. In order to be considered for a transfer, the prospective replacement resident must go through the application process & qualify based on the same criteria.
Can I list my apartment on Airbnb?
No, if you list your apartment on Airbnb or any similar website you are in violation of your lease.
Can I transfer to another building?
You may not transfer to another building mid-lease. You must either fulfill your lease term or pay the lease break fee as stated in your current lease. If your lease is ending, you may apply for another apartment at that time.
Can I transfer to another apartment in my building?
You may be able to transfer to another apartment in your current building with your Property Manager’s approval. It depends on several factors which the manager will take into consideration.
What is RUBS?
Residents are responsible for paying a utility charge which will appear in your lease/ lease renewal as “Ratio Utility Billing System (RUBS)” and on your ledger as “Utility”. For details on how the RUBS charge is calculated and the utilities that this charge covers, please reference your lease. Please contact you Property Manager with any questions.
What is the move-out process?
Your property needs to be vacated by 10 AM on your lease termination date. If you are unsure of your move out date, please log into Rentcafe and navigate to your online documents on the top right-hand corner of the page.
Failure to vacate by 10 AM will result in a $200-300/per day late move out charge as stipulated in your lease.
Please plan ahead. As long as you returned all the necessary items, nothing else is required from you to move-out.
Can I schedule a walkthrough upon move-out?
We do not perform walk-through inspections with residents as part of our move-out process. If you have any questions please contact your Property Manager.
How do I return my keys?
The following keys & items NEED to be returned to our office on or before your scheduled move out date to avoid a replacement charge:
- Mailbox Keys
- Key Fobs
- Garage Door Opener
- Building Amenity Keys
Please do not leave these items in your unit at move-out! You will be charged a replacement fee.
You do not need to return your front door/unit key as the lock will be re-keyed. You read that correctly!
If you have a bedroom door key, please leave it in the bedroom door lock in your unit before you leave.
Please place your returnable keys in an envelope labeled with your property address and unit number, and return to your Four Star office. If you need to mail any keys, please provide a tracking number and ensure they are appropriately labeled.
Where do I return my parking pass?
If you live in a building with an HOA, please return your parking pass. If you have a sticker pass, you do not need to return your parking pass.
When do I get my security deposit back?
We want to return your security deposit as quickly as possible. However, it can take up to 60 days from the date of your move out for your deposit to be processed. Please email your forwarding address to: email@example.com at least 30 days prior to your move-out date. You will receive a completed reconciliation packet that will clearly itemize any charges (if applicable) with corresponding invoices. Your check-in sheet and pictures you turned in at the beginning of your lease term will be referenced and compared to the condition of the property at move-out. If you have any questions after receiving your reconciliation packet, we will spend as much time as needed to further discuss the invoices and answer any questions that you might have.
Can you issue multiple security deposit return checks?
The security deposit check is made payable to everyone listed on the lease agreement. It’s a single check with everyone’s name on it. That means all individuals listed on the check will need to be present at the same bank location to deposit the check.
Oftentimes, this is not possible. What we CAN do, is make the security deposit refund check payable to just ONE-person on the lease with the permission of the other roommates. We send out a form through DocuSign to do this.
We cannot issue multiple checks.
If you want your security deposit refund check made payable to just one person on the lease, please contact your Property manager prior to move-out to arrange this.
Will I be charged for hanging items on my walls and should I paint on my own?
It depends. If you have an excessive amount of nail holes in your walls, you will be charged for the labor required to fill and paint those areas. Holes from television mounts, or other large items will result in a fee for repairs.
While normal wear & tear is covered by the owner, the damage caused by furniture, nails, tape, and other hanging items on walls can be significant. Getting your unit paint ready by filling nail holes and superficial damage will cut down on the professional painter’s labor. We do not recommend taking on the project of actually painting walls as it’s expensive to buy all the necessary materials. Instead, spend that time wiping down walls, baseboards, doors, and trim as the scuffs & imperfections could wipe off with a little elbow grease!
There may be charges associated with you attempting to patch your own holes. Feel free to contact your Property Manager with any questions.
What about maintenance repairs at move out?
You have the right to fix any small items that may have broken throughout the year due to unordinary use. A best practice is to walk your unit and compare the check-in sheet you completed at move-in vs current condition to understand the scope of damage. That is what our office does when evaluating invoices and assessing responsibility between the property owner vs resident. Replacing non functional light bulbs, window screens and blinds are items that could be done in the month before your vacate date.
However, understand your skills when completing repairs. It’s often more expensive for a professional contractor to un-do your work if the repair was not done correctly. A common example of this would be do-it-yourself-drywall patches or buying the wrong materials to make a repair. Everything is inherently more expensive during the busy month of August. Plan ahead and if you have something in your house that’s broken right now, put it a maintenance request so that we can fix it ahead of your move-out.
How is carpet cleaning handled?
If you have carpet, it will need to be cleaned by a professional carpet cleaning company. The majority of our tenants leave this item to be deducted from their security deposit as Four Star receives a discounted rate that is passed onto you. If you intend to perform this service on your own, it’s important to note that only professional, truck mounted companies can perform the carpet cleaning as stated in the lease.
If you intend to have the carpets cleaned on your own, please email us a receipt showing it was professionally cleaned. This needs to be done prior to your move-out date.
How much cleaning should I do before moving out?
Attention to detail is critical while cleaning your unit. Here is a move-out cleaning guideline that touches on different aspects of performing a move-in deep clean. This info is intended to get you thinking about all the areas of your unit that are commonly missed prior to vacating. Remember, cleaning is performed on an as-needed basis, so the more cleaning you get done prior to vacating the property, the better off you’ll be!
Can I leave furniture that I don’t want near the trash area or isde my unit?
Do not leave any furniture or trash inside of the property or outside on the alley or street. Do not illegally dump, stack, or place trash or furniture around your trash containers. Do not overfill or place items next to your trash cans. You will be charged for any of these scenarios above, as we have to pay for a vendor to haul these items to the dump. That is incredibly expensive and avoidable, so plan ahead and properly dispose of your furniture.
STOPPING SERVICE FOR ELECTRICITY/ NATURAL GAS
If you have an account set up with Xcel Energy, you need to stop service ON your move-out date. Xcel Energy does not back-bill, that means if you never take the account out of your name, you will be charged for usage after you move out, only until you cancel your account with Xcel Energy. Please make sure to do the same thing if you have cable/ internet service set up. Xcel Energy: 1 (800) 895-4999
Are pets allowed at Four Star properties?
Some of our buildings allow pets. Every lease includes a pet addendum, whether your property is pet friendly or not. Please check with your Property Manager if you’re looking to add a pet to your household.
If you are looking to begin the leasing process, please ask your leasing agent if pets are allowed at the property in which you’re interested.
What are the restrictions on pet ownership at Four Star properties?
The following policy applies at all Four Star properties:
Acceptable animals include domestic cats and dogs. Weight restrictions may apply. Four Star follows all dog breed restrictions put in place by the City. Although many Colorado cities have no breed-specific legislation, all municipalities carry ordinances, bylaws, and city codes with different standards relating to the care for animals, barking dogs, vaccinations, limits on numbers of pets, licensures, service animal rules, and other issues. We do not allow reptiles, rodents, ferrets or farm animals of any type.
Are visiting pets allowed in my apartment?
No. Only pets specified in your lease agreement are permitted on the premises.
Can I have multiple pets in my unit?
Yes, up to a maximum of two.
Do I need to pick up my pet’s waste?
Yes, if you live in a pet friendly property, we require our residents to pick up their pet’s waste and dispose of it appropriately.
I have (or am receiving) a service animal, what do I need to provide to Four Star?
Please speak to your leasing agent if you are not currently a resident, and your Property Manager if you currently live at a Four Star property. There is a separate form for service animals.
I lost my parking pass, what do I do?
Please do not park in your reserved space and contact your Property Manager for a new tag ASAP. Without a visible parking tag, you will be towed.
Can I reserve a parking space at my property?
If there is parking available, please contact your Property Manager. We will need to add a parking addendum to your lease.
Someone is parked in my space! What do I do?
Please call the towing company whose signs are posted at your lot. If the vehicle that is parked in your space does not have a Four Star parking tag, it will be towed. Before calling, please obtain the vehicle’s tag number, parking permit number (if applicable) and description.
Who is my Property Manager?
If your property is managed out of the Boulder office (all non-community properties located in Boulder, Louisville, Lafayette, Longmont, and Superior), please email firstname.lastname@example.org for assistance.
If your property is managed out of the Denver office (all non-community properties located in Arvada, Aurora, Denver, Edgewater, Englewood, Lakewood, Westminster and Wheat Ridge), please email email@example.com for assistance.
If you live at one of the following communities, please click on the link below that corresponds to your community to open a new email:
Is Four Star hiring?
Please contact our HR manager at firstname.lastname@example.org to inquire about any available positions.
Who do I contact if I want Four Star to manage my property?
If you are interested in talking to us about managing your property, please fill out a management inquiry here
Does Four Star own the building in which I live?
No, Four Star manages residential properties for apartment owners.
What do I do if I have a noise complaint?
Please contact your Property Manager during business hours. If the issue occurs after normal business hours, please call the non-emergency police line. If the police come to the building, please ask the officer to write a report in case an eviction has to be filed against the offender.
What do I do if I have an issue with my mail?
You must contact the post office that services your address with any issues pertaining to sending or receiving your mail.
What utilities are included at my building?
It varies by building. Please consult your lease agreement for details.
What do I do if I receive a previous resident’s mail?
Please mark the mail as “Return to Sender” and drop it in the outgoing mailbox.
Contacting Four Star
Which office handles my property?
The Boulder office is the base of operations for properties located in Boulder, Louisville, Lafayette, Longmont, and Superior.
The Denver office is the base of operations for properties located in Arvada, Aurora, Denver, Edgewater, Englewood, Lakewood, Westminster and Wheat Ridge.
If you live at one of the following communities, your management team is on-site. Please click on the links below to be directed to your community’s website.
Where are Four Star’s offices located?
The Boulder office is located at 1310 College Avenue, Suite 310 in the Hilltop Building on the University Hill, across from the Chase Bank.
The Denver office is located in Platt Park at 1835 S Pearl Street, Denver 80210.
The Fort Collins Office is located in the Copperleaf Place apartment community at 3425 S Shields St, Fort Collins, 80526.
What are the office hours?
We are open Monday-Friday from 8:30am-5:30pm. Hours can vary seasonally and by location. Please call our corporate line 303-800-9594 and follow the prompts to reach your appropriate office’s hours and location recording.
What is the mailing address?
Boulder Office: 1310 College Avenue, Suite 310, Boulder, CO, 80302
Denver Office: 1835 S Pearl Street, Denver, CO, 80210.
What is the main office line?
Our corporate phone number is 303-800-9594. Please call this number to be directed to the appropriate office. If you’re not sure which office you should reach, please refer to the “Which office handles my property?” question at the top of this category.